1. Does this Trading Charter Apply to My Booking?
Yes, if you are booking a package to which the Package
Travel, Package Holidays and Package Tours Regulations
1992 apply and which does not comprise a flight, but not
In brief, those Regulations apply to a booking of at least two
of the following components when sold or offered for sale at
an inclusive price and when the service covers a period of
more than twenty-four hours or includes overnight
other tourist services not ancillary to transport or
accommodation and accounting for a significant
proportion of the package.
2. Why should I read this?
Because it is very important. Our Trading Charter forms a
key part of our agreement with you because it not only
comprises the booking terms and conditions for the
booking of your package, but also the Consumer Guarantee
(described below) from The Bonded Coach Holidays Group
(BCH Group), part of the Confederation of Passenger
Transport UK, providing protection for the money you pay
to us for the booking should we go out of business. Both the
booking terms and conditions and the Consumer Guarantee,
together with the confirmation of booking we give you at the
time we commit to your booking for you, together make up
the legally binding contract between you as the lead name
making the booking, anyone else in your party and us.
When you make this booking as the lead name you
undertake that you are 18 and have the authority to accept,
and do accept, on behalf of your party the terms of this
Trading Charter. This contract is made subject to the terms
of this Trading Charter, which are governed by English Law,
and the non-exclusive jurisdiction of the English Courts.
However, if you are resident in Scotland or Northern Ireland,
you are able to choose the law and courts in your country, but
if you wish to do so we would ask you to request this before
placing your booking.
This Trading Charter and the Consumer Guarantee
will not apply to any booking involving any type of flight.
Instead, if you are booking a holiday which includes a
flight, you will be supplied with the full booking conditions of
the ATOL holder arranging your holiday with whom you have
a contract. Your booking agent will have a copy or
alternatively you can request one prior to booking your
3. How and when do I make this contract with you?
We welcome you making contact with us in a number of
ways. You can write to us, phone us, use a travel or
booking agent, email, or visit our website. Whichever way
you contact us, the contract is made when your booking is
entered on to our reservation system and we issue a
confirmation of booking. We will send you, or your booking
agent the confirmation of your booking within 14 days.
Please check this confirmation very carefully to ensure all the
information is correct and tell us, or your agent, immediately
of any errors.
4. How is my money for the package I book protected?
Your money is protected by the Consumer Guarantee
described below and provided to you by the BCH Group.
This is possible because we subscribe to the Code of
Conduct of the BCH Group, which requires us to take out a
bond from a financial entity in favour of the BCH Group for it
to use to provide protection for your package money in the
unlikely event that, for financial reasons, we cant carry out
our booking obligations to you.
5. BCH Group Consumer Guarantee
The Bonded Coach Holiday Group guarantees to you that in
the event of our failure through insolvency to provide your
package as booked, BCH Group will:
5.1 wherever possible, arrange for your package to be
5.2 where failure occurs after your package has begun,
arrange for you and those in your party covered by
the booking to be returned by an appropriate
means of transport to their UK area of departure;
5.3 if the package cannot be completed as booked, to
reimburse your booking-payments received by us,
provided that BCH Group will first take in to
account and withhold an appropriate amount if any
part of the service has already been provided
(including any substituted service) or you are
entitled to a refund from your credit card provider.
In the event that you are to be reimbursed under the BCH
Group consumer guarantee, you will be asked to assign
absolutely to BCH Group any right, claim or cause of action
which you may have arising out of or connected with the
subject matter and will be asked to assist BCH Group in any
claim brought by them connected with the subject matter.
6. Payments by Credit Card
If you made payment for the booking of any services using a
credit card it is likely in many circumstances that you have
recourse against the credit card company in the event of
services not being supplied in whole or in part due to the
suppliers financial failure. In those circumstances, you will be
advised to check that you have exhausted your remedies
against the credit card company.
7. When do I need to pay for my package and how much?
We reserve the right to alter the prices of any of the packages
that we advertise. At the time of booking you will be told the
current price of the package. You can book by paying a
deposit for each person named on the booking. You will be
told at what point in time you will become committed to a
booking, but we are not committed to the booking until such
time as we provide you with our confirmation of booking.
Our commitment is always conditional upon any balance
being paid before the dates listed below.
If you book within our balance due period you will need
to pay the total package cost at the time of your booking.
If you do not pay the outstanding balance for your
package on or before the date when it is due we may
cancel your booking and you will be required to pay the
cancellation charges detailed below. The date of cancellation
will normally be the date on which we receive your written
confirmation that you intend to cancel or 15 days after the
balance due date, whichever comes first.
Deposit per person as specified on the holiday itinerary.
Your balance is due 8 weeks prior to departure.
Where optional items are purchased as part of the
package these are payable on the balance due date except
where items, such as theatre tickets, have been specifically
purchased for you. In this case the cost will be payable at a
separate date notified to you and will not normally be
refundable unless we obtain a refund from the supplier
8. If I use an agent who does my money belong to?
Your agent will hold your deposit on your behalf until we
issue a confirmation of your booking, which confirms there is
a contract between us. The agent then holds this money on
our behalf. The agent holds the balance you pay on our behalf
until the date the balance is due. The agent will then forward
9. Can you change the price of my package after
you have issued the booking confirmation?
Yes we can, but only in very limited circumstances and not
within 30 days of your departure. The price of your package
can be varied due to changes in:-
À� Transportation costs such as fuel and/or fuel tax,
ferry operator fares and tolls, embarkation or
disembarkation fees at terminals;
À� Exchange rates applied to the particular package
À� Dues and taxes including changes in VAT or any other
Government imposed charges.
In the case of any variation described above, an amount
equivalent to 2% of the price of your package, which
excludes insurance premiums and any amendment
charges, will be absorbed. An administration fee of £1
per person will be paid by you. If this means that you
would have to pay an increase of more than 10% of the
price of your package before increase, you may cancel it
and receive a full refund of all monies paid, except for
any amendment charges. We will consider an
appropriate refund of insurance premiums paid if you
can show that you are unable to transfer or reuse your
policy. Should you decide to cancel for this reason, you
must exercise your right to do so within 14 days from the
issue date printed on your revised invoice. Alternatively,
you can accept an offer of an alternative comparable
package of equivalent or superior quality, if available, or
an alternative package of lower quality, if available. You
may then transfer payment made in respect of the
original package to the alternative package. If the cost of
the alternative package is less than the original package,
the difference in price will be refunded. We will also pay
compensation as set out below. Please note that travel
arrangements are not always purchased in local currency
and some apparent changes have no impact on the price
of your package due to contractual and other protection
We calculate the price of your package using the
exchange rates quoted in the Financial Times Guide to World
Currencies on 6th November 2015 using the following
Country Exchange rate. £1 = 1.35 Euros.
10. Can I change my package arrangements?
After we have issued our booking confirmation we will do our
best to accommodate any changes you may want to make but
we cannot guarantee to do so. Any changes must be notified
to us in writing and signed by the person who made the
booking. If we are able to make the changes an amendment
fee may be payable plus the cost that we incur in making the
amendment. The costs of making a change increases the
closer to the departure date you want to make it. Some
arrangements, like particular types of tickets, cannot be
changed without paying a cancellation charge of up to 100%
of the cost of the ticket.
11. Can I transfer my booking to someone else?
You can transfer your booking to someone else provided you
give us written notice. This person must be able to satisfy all
the conditions for the package and a change cannot normally
be made later than seven days prior to departure. We may
make an administration charge for every transfer we make
plus any reasonable additional costs caused by the transfer.
You will remain responsible for ensuring that the package is
paid for by the balance due date. This is in addition to (and
does not affect) the separate liability of the transferee to us.
12. How can I cancel my package?
You, or any member of your party, may cancel at any time
provided that the cancellation is made by the person in whose
name we issued the confirmation of booking and is
communicated to us in writing via the office at which you
made your original booking. You will have to pay cancellation
charges set out in the scale below to cover our estimated loss
resulting from the cancellation. If you are insured against
cancellation you may be able to recover the charges from your
insurers. Your cancellation will take effect from the date when
either the travel agent or we receive your written confirmation
of your cancellation. You must also return any tickets or
vouchers that you have received. A reduction in room
occupancy may increase the charges for the remaining
passengers by the application of supplements for low
occupancy of rooms.
13. Scale of Cancellation Charges
Period before departure within Amount of cancellation
which written cancellation of Charge as a %
package price is received of total package cost
More than 42 days Deposit only
42 29 days 30% or Deposit,
28 15 days 45%
14 8 days 60%
7 days to day of departure 100%
14. What happens if you change my package?
The arrangements for your package will usually have been
made many months in advance. Sometimes changes are
unavoidable and we reserve the right to make them at any
time. Most of these changes are likely to be minor and we will
do our best to keep you or your booking agent informed.
If, after booking and before departure, we make a
significant change to your package you will have the option of
withdrawing from the package without penalty or alternatively
you may transfer to another package without paying an
administration fee. In either case we will pay
you compensation according to the scale set out below.
A significant change includes a change in departure time
or return time of more than 12 hours, a change of departure
point, location of resort or type of hotel, (excluding single
overnight hotels on touring packages where the quality of the
hotel is comparable), a change of mode when crossing the
Channel, or the specification of the coach.
If you withdraw from the package because we have
made a significant change or if we have to cancel your
package for any reason other than non-payment by you
we will offer you the choice of:
A comparable replacement package if available;
a replacement package of lower quality together
with a refund of the price difference;
a full refund of the money you have paid.
When we have notified you of the changes and options
available, you must tell us your decision as soon as
possible and within any timescale we may set bearing in mind
the need to safeguard the booking arrangements of other
15. Scale of Compensation
We will pay you compensation for significant changes on the
Period before departure in which Amount
significant change is notified to you per
or your agent person
More than 42 days Nil
29 to 42 days £10
15 to 28 days £15
8 to 14 days £20
0 to 7 days £25
Payment of compensation according to the scale set out above
will not affect your statutory right to claim further
compensation if, in all the circumstances, you remain
If, prior to departure, we make a significant change to
your package arrangements or cancel your package we will
pay you compensation on the above scale unless:-
the package is cancelled because the number of persons
who agreed to take it is less than the minimum number
required, and you were informed of the cancellation in
writing within the period indicated in the description of
the package; or where the performance of our
contractual obligations is prevented or affected (for
example but not limited to delay, cancellations, change
of itinerary, change of accommodation, change of
transport) by Force Majeure.
Force Majeure means an event which we or the supplier(s) of
the service(s) in question could not, even with all due care,
foresee or avoid and is therefore an event beyond our or the
suppliers reasonable control. These events include but are not
limited to strikes, riots, political/civil unrest, government acts,
hostilities, war, threat of war, terrorist activity or threat of
terrorist activity, industrial disputes, natural or nuclear disaster,
fire, flood, tornadoes, hurricanes, transportation problems,
airport closures, and severe weather conditions. We suggest
that you take out adequate travel insurance to cover such
[In the unlikely event that the performance of our
contractual obligations are prevented or affected due to Force
Majeure after departure, we regret we will be unable to make
any refunds (unless we obtain any from our suppliers)]
Advice from the Foreign Office to avoid or leave a
particular country may constitute Force Majeure. We will
follow the advice given by the Foreign Office.
Payment of compensation according to the scale set out
above will not affect your statutory right to claim
further compensation if, in all the circumstances, you
If, after departure, we need to make a change to a
significant proportion of your package we will do our best
to make suitable alternative arrangements at no extra cost to
you. If it proves impossible to make suitable alternative
arrangements, or if you have reasonable grounds for refusing
the alternative offered, we will arrange transport back to your
point of departure, or to an alternative location that we agree
to, Unless the change is as a result of unusual and
unforeseeable circumstances beyond our control (force
majeure as described above), you will also be entitled to
16. What is the extent of our liability?
Your package contract with us will be performed or
provided with reasonable skill and care. We accept
responsibility if you or customers named in the booking suffer
death or personal injury, or the contractual arrangements are
not provided as promised as a result of the failure of us or our
agents or suppliers or the employees of each whilst acting in
the course of their employment unless the failure or improper
performance is due to:-
any of the following:
o a third party unconnected with the provision
of the travel arrangements, or
o unusual and unforeseeable circumstances
beyond our control, the consequences of
which could not have been avoided even if all
due care had been exercised, or
o an event which we or our suppliers, even
with all due care, could not foresee or
provided that in these 3 events we would still endeavour
to give prompt assistance if you are in difficulty and, if you
inform us that you dont believe you have received the
contracted service, we will make prompt efforts to find
For claims which involve death or personal injury we do
not impose any restriction upon our liability to the extent that
it arises from our negligence.
For all other claims which do not involve personal injury
the most we will have to pay if we are liable to you
is twice the price youve paid for your package (not
including insurance premiums and amendment
Our liability will also be limited in accordance
with/or in line with all relevant international
convention. These include the Athens Convention
(applies to transport by ship), the Berne Convention
(applies to transport by rail), the Geneva
Convention (applies to transport by road) and the
Paris Convention (applies to accommodation). You
can get copies of the relevant conventions from the
Internet or from us. You should also note that these
conventions limit or remove the amount of
compensation that you can claim for death, injury,
delay to passengers and loss, damage and delay to
luggage. We will apply the limits of these
Conventions to any payments to you as if we were
The above suppliers (such as accommodation or transport
providers) have their own booking conditions or conditions of
carriage, and these conditions may limit or remove the
relevant transport provider's or other supplier's liability.
You can get copies of such conditions from our offices, or the
offices of the relevant supplier. We will pay you in accordance
with these conditions which are incorporated into the Trading
If we make any payment to you or any member of
your party for death or personal injury or illness, you will
be asked to assign to us or our insurers the rights you may
have to take action against the person or organisation
responsible for causing the death, personal injury or illness.
NB: this clause does not apply to any separate contracts
that you may enter into for excursions or activities during or
outside of your package.
17. What do I need to do if I have to complain?
If you have a complaint during your package you should
tell the driver/representative or supplier at the earliest
opportunity so that they can do their utmost to resolve
the problem immediately. If they are unable to resolve the
problem to your satisfaction you should complete a
Holiday Report Form which is available from the
driver/representative. You will be given a copy of this report
which you should keep. If, on your return from your package,
you remain dissatisfied you should write within 28 days to
Truemans Coaches (Fleet) Ltd, Truemans End, Lynchford Road,
Ash Vale, Aldershot GU12 5PQ.
In your letter you will need to quote your booking
reference number, holiday number, departure date and the
number of the Holiday Report Form [or alternative method of
identifying the form] which you completed at the time.
If you do not tell us at the earliest opportunity about a
problem giving rise to your complaint we cannot take steps to
investigate and rectify it at the time. We will take into account
the date you first drew the problem to the attention of our
driver/representative or supplier when responding to your
complaint and it may affect your rights under this Trading
Charter if we have not been able to investigate and remedy
the situation at the time.
The Confederation of Passenger Transport UK has an
independent arbitration scheme and full details are available
from them. The scheme is a simple and inexpensive way of
resolving complaints by reference to documents alone and
there is restricted liability on the customer in respect of costs.
The scheme is not available for claims for more than £1,500
per person and there is a limit of £7,500 per booking.
Normally there is a time limit of 9 months from the date of
return from your package within which to request arbitration
but in exceptional circumstances the scheme can be used
beyond this date. This scheme does not apply to claims that
arise mainly in respect of physical injury or illness or the
consequences of any illness or injury.
18. Our Coaches
We will always use our reasonable endeavours to provide a
coach to the specification as described in our brochure or
advertisement but reserve the right to substitute an alternative
vehicle should unforeseen circumstances arise. There is a
seating plan of the coach for each package, but it is possible
that on occasions operational reasons will require a coach
with a different configuration to be used. We therefore reserve
the right to alter a coach-seating plan and allocate seats other
than those you have booked.
Requests for particular seats can be made on most
packages when booking but because allocations are made on
a first come, first served basis you are recommended to book
early. When your booking is confirmed you will be offered the
best seats that are available at that time. If you know
someone who may want to book later but sit near you please
discuss this with the booking clerk at the time you make your
Specific seats will not be allocated on coaches which
operate on feeder services between joining points and
main package departure points, on coaches which carry
out transfers to and from seaports or airports.
19. Hotel Facilities
Some hotel facilities, such as indoor or outdoor swimming
pools or leisure facilities, may from time to time be withdrawn
for routine maintenance or be subject to seasonal availability.
The provision of these facilities is therefore not guaranteed.
20. Health & Safety during your package
In some foreign countries, standards of infrastructure, safety
and hygiene may be lower than those to which we are
accustomed in the UK. You should therefore exercise greater
care for your own protection. Further information can be
obtained from your GP or from your travel agent who can
provide you with the leaflet Health Advice for Travellers
published by the Department of Health. Some people may be
at risk from discomfort or deep vein thrombosis (DVT) if they
remain immobile on a journey for a long period of time. If you
are planning to undertake a bus or coach journey of more
than 3 hours you should consult your doctor if you have ever
had DVT or pulmonary embolism, a family history of clotting
conditions, cancer or treatment for cancer, a stroke, heart or
lung disease or if you have had major surgery in the past 3
months. We reserve the right to refuse any booking in the
absence of a doctor's certificate confirming that you are fit to
travel. During the journey we will provide comfort stops as
frequently as possible. During these stops you are encouraged
to get off the coach and walk around. Exercise reduces any
discomfort which may be caused by periods of immobility.
During any journey you should drink alcohol only in
moderation as it leads to dehydration.
21. Passenger behaviour
We want all our customers to have a happy and carefree
holiday. But you must remember that you are responsible
for your behaviour and the effect it may have on others. If you
or any member of your party is abusive or disruptive or
behaves in a way which, in our reasonable opinion,
could cause damage or injury to others or affect their
enjoyment of their holiday, or which could damage
property, we have the right, after reasonable consideration, to
terminate your contract with us. If this happens we will have
no further obligations or liability to you. The coach
driver/representative, ship's captain, or authorised official
of other means of transport is entitled to refuse you boarding
if in their reasonable opinion you are unacceptably under the
influence of drink or drugs or you are being violent or
disruptive. If you are refused boarding on the outward journey
we will regard it as a cancellation by you and we will apply
cancellation charges according to the scale set out above. If
the refusal is on the return journey we have the right to
terminate the contract and will have no further obligations or
liability to you.
22. No smoking policy
Smoking is not permitted on our coaches.
We do not allow pets to taken on our packages. Registered
Assistance Dogs will normally be accommodated on UK
packages but not on overseas packages.
24. Pick up point, itineraries, travel documents
You are responsible for ensuring that you are at the correct
departure point, at the correct time, with the correct
documents and we cannot be held liable for any loss or
expense suffered by you or your party because of an incorrect
passport or late arrival at the departure point.
If you are a British citizen travelling outside the
United Kingdom you must have a full UK passport valid for
a minimum of three months after your scheduled date of
return. Non-UK citizens must seek passport and visa advice
from the relevant consulates or embassies of the countries you
plan to visit prior to making a booking for one of our packages
(and you are advised to check with the relevant consulate or
embassy to ensure you allow sufficient time before your
departure to apply for a visa). The name on the passport must
match the name on the ticket. If someone in your party
changes name after the booking is made you must tell us
immediately so that we can issue the ticket in the new name.
When you have paid the balance we will send you or
your booking agent all the necessary labels so that you
receive them in good time for your holiday. Certain travel
documents may have to be retained by us and your
driver/courier will then issue them to you at the relevant time.
If you lose a travel document after it has been issued to you
we will require you to meet the direct cost charged by the
carrier/supplier for the issue of a duplicate or replacement.
Truemans Coaches reserve the right to modify itineraries
to conform with requests from the competent authorities in
the United Kingdom and any other sovereign state through
which the tour will operate. We recommend that you read the
British Foreign and Commonwealth Office (FCO) advice about
your holiday at www.fco.gov.uk.
Excursions which are included in the cost of your
booking and are part of your package are detailed on the
relevant brochure page and refunds will not be made for any
excursion not taken. Optional excursions may be booked and
paid for in resort but these will not form part of your booking.
Admission fees to buildings, grounds etc. are not
included in the price of the package unless otherwise stated
on the relevant brochure page.
25. What happens if I am delayed?
Your travel insurance may cover you for some delays. In
addition where you are delayed for more than six hours in any
one day we will seek to minimise any discomfort and where
possible, arrange for refreshments and meals.
26. Do I need to take out travel insurance?
We strongly advise all our customers to take out travel
insurance to cover medical and repatriation costs, personal
injury, loss of baggage and cancellation charges. If you do not
have adequate insurance and require our assistance during
your package, we reserve the right to reclaim from you any
medical repatriation or other expenses which we may incur on
your behalf which would otherwise have been met by
27. What assistance will you give me if things go
wrong when it is not your fault?
In addition to what has already been stated (and without
affecting that), if you, or any member of your party, suffer
death, illness or injury whilst overseas arising out of an
activity which does not form part of your package travel
arrangements or an excursion arranged through us in the UK,
we shall at our discretion, offer advice, guidance and
assistance. Where legal action is contemplated and you want
our assistance, you must obtain our written consent prior to
commencement of proceedings. Our consent will be given
subject to you undertaking to assign any costs, benefits
received under any relevant insurance policy to ourselves. We
limit the cost of our assistance to you and any member of your
party to £5000 per party.
28. Passengers with disabilities
We want to ensure the arrangements for your package
are suitable and appropriate. Not all the packages in this
brochure may be suitable for you and if we reasonably
consider we cannot provide what is required, we will not
accept the booking.
Should you or a member of your party have any medical
condition or disability that may affect your/their holiday or that
of other passengers, you must provide full written details to us
at the time of booking so that we can advise you of the
suitability of the holiday. This applies whether the booking is
made on-line, in person, in writing, or by telephone. If a
particular issue is identified, we reserve the right to request a
doctors certificate confirming that the passenger is fit for
travel and reserve the right to refuse any booking in the
absence of such doctors certificate being produced upon
If a passenger requires personal assistance (for example
but not limited to assistance with
feeding/dressing/toileting/mobilising) then this passenger must
travel with an able bodied companion/carer and written
confirmation that such assistance will be provided for the
entirety of the holiday is required at the time of booking. Coach
drivers/tour managers are unable to offer such assistance.
Whilst we will make every reasonable adjustment to do
so, if we are unable to accommodate the needs of a
passenger or believe that the medical condition or disability of
a passenger is likely to adversely affect other passengers, we
reserve the right to decline the booking. We also reserve the
right to cancel any holiday and impose cancellation charges if
we are not fully advised of any relevant disability or medical
condition at the time the booking is made and subsequently
decide that we are unable to accommodate this passenger.
This applies whether we advise that we are unable to
accommodate a passenger either before departure or during
the holiday and if this occurs during the holiday then we will
seek the additional costs of returning the passenger home.
We want you to enjoy your package and will try to help
you select an appropriate trip. If you need advice or further
information either you or your booking agent should contact
29. Special requests
If you require a special diet please tell us before booking, or as
soon as you are medically advised, and send us a copy of the
diet. We will notify the hotel or hotels identified in your
booking but please note that some hotels may not have
facilities to provide special diets and we cannot be held liable
for their failure to do so unless the hotel has confirmed in
writing that a special diet will be catered for. Where we think
that a hotel is likely to be unable to cope with a special diet,
we will tell you prior to your booking confirmation being
issued so that you can exercise your right to cancel your
package booking without charge. Any extra costs incurred by
you during your package must be paid to the hotel by you
prior to departure from the hotel.
You should also detail any other requests, for example,
low floor rooms, particular rooms or locations on the special
requests section of the booking form [or other method of
confirming in writing that the request was made.] We will
pass your request to the relevant supplier but this does not
necessarily mean that your request will be fulfilled. If a request
can be fulfilled you may incur an extra charge payable either
to us or direct to the hotel. Please note that requests cannot
be guaranteed unless we confirm on your booking
confirmation that this is a guaranteed requirement
30. Single Occupancy
Single occupancy of rooms when available may be subject to
a supplementary charge and this will be shown on the
Some of our hotels arrange additional entertainment.
Where this is part of the package details are given on the
respective brochure page. Where it is not specified it may still
be available but is at the discretion of the hotel and is not
guaranteed. It may be withdrawn if there is a lack of demand
or for operational reasons.
32. Data Protection Act
In order to process your booking and to ensure that
your travel arrangements run smoothly and meet your
requirements we, and your travel agent, need to use
the information you provide such as name, address,
any special needs/dietary requirements etc.
We take full responsibility for ensuring that proper
measures are in place to protect your information. We must
pass the information on to the relevant suppliers of your travel
arrangements such as hotels, transport companies etc. The
information may also be supplied to security or credit checking
companies, public authorities such as customs/
immigration if required by them, or as required by law.
Additionally, where your package is outside the
European Economic Area (EEA), controls on data protection in
your destination may not be as strong as the legal
requirements in this country. We will not, however, pass
information on to any person not responsible for part of your
travel arrangements. This applies to any sensitive information
that you give to us such as details of any disabilities or
dietary/religious requirements. If we cannot pass this
information to the relevant suppliers, whether in the EEA or
not, we cannot provide your booking. In making this booking,
you consent to this information being passed on to the
relevant persons. Please note that where information is held
by your travel agent, this is subject to your agent's own data
You are entitled to a copy of your information held by us.
If you would like to see this, please contact us.
We retain your full contact details and other information
in secure files and electronic storage facilities. We may use this
information to contact you by mail, telephone or electronic